Task 4 - Extended writing

You recently ordered a new electronic device online, but when it arrived, it was damaged and not working correctly. Write an email (150-180 words) to the customer service department to make a complaint. 

You should:

• Clearly state what you ordered and when it arrived

• Describe the problem with the device in detail

• Explain what action you would like them to take (e.g., refund, replacement)